Knowledge on the Go Podcast
Expert healthcare insights, wherever you are
Listen to conversations with industry leaders sharing practical perspectives on healthcare operations, strategy, and transformation.
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Patient experience built around human connection
Patient experience is more than a measure of satisfaction. It is shaped by every interaction a patient and family have throughout their care. Suzanne Smith, System Director of Patient Experience at Main Line Health, joins host Shannon Hale to discuss how intentional communication, empathy and presence can improve patient experience.
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