Forecasting Consumer Care Trends

How will Amazon-style convenience and a shaky economy reshape physical therapy, orthopedics and post-acute care? Host Tori Richie talks with Vizient experts Donnelle Jageman and Nikita Arora about the “Economy & Consumerism” impact factor from this year’s Impact of Change® Forecast. The trio unpacks the surge in at-home and direct-to-consumer PT/OT, the growing clout of price-sensitive patients, and why care orchestration can transform one therapy visit into years of loyalty.

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