Patients’ comfort with AI in care

Clinicians underestimate patients’ openness to AI, especially when clinical providers can override AI-generated decisions, according to the latest West Health-Gallup web survey. More than half of adults who have seen a primary care practitioner in the last year are comfortable with AI in their care if the clinician can review and change a decision, yet this figure drops to 9% if clinical review is not an option. Across a range of scenarios, clinician review outranked privacy, safety, cost, and speed as a top concern for patients, with 48% of patients comfortable with AI in diagnosis and treatment if they had the ability to request review by a clinician.