RIA CERTIFIED SERVICE
Technical Support. Emergency Service. Routine Maintenance.
M-F 7:00 AM – 3:30 PM: 563.355.4812
24/7 Hotline: 563.345.6353
Established in 2012, the RIA Certified Robot Integrator Program provides robot integrators with a way to benchmark against industry best practices and allows robot users to develop a baseline for evaluating robot integrators. In order to become certified, integrators go through a rigorous process which includes an on-site audit, safety training and hands-on testing of key personnel among other important criteria.
Completely developed in-house, our customer database application allows us to organize all of our service-related information. We’re able to keep a detailed history of every service, modification and installation we perform for our customers. This also gives our field technicians the ability to digitally write-up service reports, capture the customer’s signature for verification and E-Mail a PDF report directly to them.
Issues can happen, and downtime can quickly result in lost revenue. Vizient provides complete technical support and service to our customers to keep the impact on your production minimal. Our trained technicians and service staff are available 24/7. We also offer spare parts for arc welding and material handling systems with long-lead-time items kept in stock.
Be sure to have your system serial number, robot F# and any applicable error messages available when contacting us. This allows us to maintain accuracy and look-up service history in our database.